Privacy Policy – ThriveLBK

Effective Date: April 22, 2026

ThriveLBK (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, website, and communications.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, mailing address
  • Property Information: Preferences, inquiry details, lease-related information
  • Communication Data: Messages, call recordings, and interactions with our team
  • Technical Data: IP address, browser type, and website usage data

2. How We Use Your Information

We use your information to:

  • Respond to property inquiries and schedule showings
  • Provide leasing, tenant, and property management services
  • Send appointment confirmations, updates, and maintenance notifications
  • Communicate important account or service-related information
  • Send marketing and promotional messages (only with your consent)
  • Improve our services and customer experience

3. Text Messaging & A2P Compliance

By providing your phone number and opting in, you consent to receive text messages from ThriveLBK.

  • Types of messages may include: Property availability, appointment reminders, leasing updates, maintenance notifications, and promotional offers
  • Message frequency: Varies
  • Message & data rates may apply
  • Opt-out: Reply STOP at any time
  • Help: Reply HELP or contact us at (806) 243-9560

We do not share, sell, rent, or trade your mobile opt-in information with third parties for marketing purposes.

4. How We Share Your Information

We may share your information with:

  • Service providers (CRM platforms, communication tools, maintenance vendors)
  • Property owners or managers as necessary to fulfill services
  • Legal authorities if required by law

We do not sell your personal information.

5. Data Security

We implement reasonable safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

You may:

  • Request access to your personal data
  • Request corrections or deletion
  • Opt out of marketing communications at any time

To make a request, contact us at:

Phone: (806) 243-9560

7. Third-Party Services

Our website and systems may use third-party tools (e.g., CRM platforms, advertising platforms). These services have their own privacy policies.

8. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated effective date.

9. SMS Consent

SMS opt-in consent or phone numbers for SMS purposes will NOT be shared. It is crucial that the SMS consent is not shared under any circumstances.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

10. Contact Us

ThriveLBK
4537 34th St
Lubbock, TX 79410
Phone: (806) 243-9560